Salary Range: Starting at $74,788

Summary of Job

The Housing Management Division (“HMD”) Compliance and On-boarding Trainer is required to use professional skills, and discretion while addressing various quality and training issues for the HMD department. Provides training to all Housing Management Division (“HMD”) field-based employees with Public Housing, Tax Credit, HOME, Project Based Vouchers, and Project Based Section 8. Develops, implements, and evaluates a training manual and program for all DHA subsidized programs. The HMD Compliance and On-boarding trainer is ultimately responsible for providing training to ensure continued compliance with HMD practices and procedures.

Essential Duties and Responsibilities

1. Maintains extensive knowledge of HMD’s policies and procedures to evaluate work processes and identify training needs.
2. Provides consistent training to newly hired and existing HMD employees, including but not limited to, Housing Program Specialists, Leasing Agents, Assistant Managers, and Residential Property Managers.
3. Collaborates with HMD management team to develop and implement curriculum that is consistent with HUD and HMD requirements and best practices.
4. Maintains an understanding of HMD field office training needs.
5. Tracks and analyzes effectiveness of training using various evaluation techniques, including discussion with supervisors.
6. Responsible for the creation, scheduling, and delivery of the HMD’s employee orientation.
7. Creates and updates training package outlining duties and responsibilities in an accurate and succinct manner for each specific position.
8. Works with site staff to ensure Enterprise Income Verification (“EIV”) books are in order and resident new hire reports are addressed.
9. Coordinates with Management Information Systems (“MIS”) to ensure new hires are set up with required access to Elite, OnBase, and EIV.
10. Coordinates Outlook, Certification, EIV, and Work Order training.
11. Ensures all employees are trained in all processes including but not limited to Certification Interviews, and the correct completion of all forms.
12. Reviews the Admission of Continued Occupancy (“ACOP”), Tenant Selection Plan (“TSP”), and CHFA’s

Compliance Manual for updates and compliance.

1. Provides training to Residential Property Managers to ensure their understanding of their job responsibilities, including but not limited to, the completion of all reports due on a monthly/quarterly basis.
2. Ensures all HMD employees understand the importance of proper documentation regarding all aspects of their positions.
3. Maintains records of training programs, employee participation, and training evaluations.

1. Maintains confidentiality of position.
2. Performs other duties as assigned.
3. Daily attendance required.

Minimum Education Requirements

• Bachelor’s Degree in Business Administration or related field.

Minimum Experience Requirements

• Minimum of 3 years’ experience in Affordable Housing Management and Compliance.

Education/Experience Equivalency

• A combination of appropriate education and experience may be substituted for the minimum educational requirements.

Licenses and/or Certifications

• Must have a professional designation in the field of Real Property Management:
  • Accredited Residential Manager (ARM) certificate from the Institute of Real Estate Management (IREM), or
  • Certified Property Manager (CPM) certification, or
  • Section 8 Housing Manager (SHM), or equivalent.

• Current compliance certifications for PH, U.S. Department of Housing and Urban Development PBS8, Tax Credits, and mixed-financed programs required.
• A valid Colorado driver’s license is required. Eligibility to drive must be maintained in accordance with the Personnel Policy.

Knowledge, Skills and Competencies

1. Must possess a thorough knowledge of PH, HUD, PBS8, LIHTC, and other affordable housing programs.
   1. Understands and interprets written material, including technical material, rules, regulatory agreements, compliance regulations, instructions, reports, charts, graphs, or tables; applies what is learned from written material to specific situations.
   1. Able to work as an effective member of a team and in a collaborative manner with staff, peers, and supervisor.
   1. Ability to interpret and understand tenant file information and knowledge of the requirements regarding re-examinations, re-determinations, utility allowances, and the HUD Model Lease and application requirements.
   1. Proficient in Microsoft Office Suite – Excel, PowerPoint, Outlook.
   1. Has thorough knowledge of REAC, Physical Inspection Protocol, and IREM.
   1. Knowledge and experience in adult learning.
   1. Positive attitude (solution oriented and ability to deal with ambiguity).
   1. Professionalism and takes direction well; organized, displays sound judgment, has solid problem solving, and critical thinking skills.
   1. Strong organizational, multi-tasking, and time management skills.
   1. Knowledge of programs and how they may affect a development with additional investor audits.
   1. Ability to document quality and training results.
   1. Demonstrated success in developing learning curriculum and implement training programs.

• Provides training and coaching for the further development of each employee. Must work well with a variety of individuals and be able to resolve issues professionally.
  • Strong presentation and classroom management skills.
  • Ability to communicate clearly both verbally and in writing, including the ability to provide technical assistance on complex compliance issues in a simple, straightforward manner.
  • Communicates information and expresses ideas and facts to individuals or groups effectively, taking into account the audience and nature of the information.
  • Expresses facts and ideas in writing in a succinct and organized manner that is appropriate for context, time and place.
  • Deals calmly and effectively with high stress/high pressure situations (for example, tight deadlines, hostile individuals, emergency situations, and dangerous situations).
  • Shows respect for the opinions of others and behaves in such a way as to ensure an atmosphere free of needless interruptions, difficulty, and/or discrimination.
  • Displays a professional image.
  • Receives and provides clear constructive feedback regarding work performance, to or from individuals or groups, and is able to provide clarification as necessary.
  • Is thorough and complete when performing work and conscientious about attention to detail.
  • Displays high standards of ethical conduct and understands the impact of violating these standards on DHA, self, and others, chooses an ethical course of action and is trustworthy.
  • Relates well to people of diverse cultures, backgrounds, and situations. Is sensitive to individual differences. Adapts approach to different people and situations and shows understanding, courtesy, tact, empathy, and concern.

Physical Requirements

• Physical Demands

Carrying: Transporting an object, usually by hand, arm, or shoulder. Sitting: Remaining in the normal seated position.

Talking: Expressing or exchanging ideas by means of spoken words. Hearing: Perceiving the nature of sounds by the ear.

Dexterity of hands and fingers to operate a computer keyboard. Driving: Moving body parts for automobile operations.

Talking: Expressing or exchanging ideas by means of spoken words.

• Physical Strength

Lifting: Raising or lowering an object weighing up to 25 pounds.

• Vision Requirements

Far Acuity: Ability to see clearly at 20 feet or more. Near Acuity: Ability to see clearly at 20 inches or less.

Depth Perception: Ability to judge distance and space relationships. Field of Vision: Ability to see peripherally.

Accommodation: Ability to adjust vision to bring objects into focus.

• Mental Demands Memorization

Oral Comprehension Written Comprehension Spatial Orientation

Interpretation (policies, procedures, or practices)

Ability to understand oral and written instructions, DHA policies and procedures are available to guide job-related duties; in some cases, however, guidelines are not available. Enforces HUD regulations and DHA policies and procedures in the HMD. May make recommendations for changes or modifications concerning departmental procedures.

Internal/External Contacts

Contact with the public or employees where explanatory or interpretive information is exchanged, gathered, or presented.

Environmental Conditions

Changing priorities and meeting deadlines results in stress. Occasional travel to various locations and possible exposure to all types of weather conditions, moving objects, and other hazards. Possible evening and weekend work.

Scope of Responsibility

Problem Solving

Recommends and implements corrective methods for problems related to HMD. Duties are generally complex and may be of substantial intricacy. Unusual problems or proposed deviations from guidelines, practices, or precedents may be discussed with the supervisor before being initiated.

Decision Making

Guidelines are generally but not always clearly applicable, requiring the employee to exercise judgment in selecting the most pertinent guideline, to interpret precedents, to adapt standard practices to different situations, and to recommend alternative actions in situations without precedent.

Nature of Supervision

Under supervisor direction, the employee has personal accountability for carrying out the work objectives within the scope of established guidelines and the mission. Employee is expected to resolve problems that arise in the normal course of the work. Work may be discussed with higher level supervisors and reviewed for soundness of judgment and feasibility of decisions.

Supervisory Responsibilities:

Employees Supervised: None

Resource Responsibility

Non-human assets: Office equipment, computer, office supplies, and electronic devices.

Working Conditions

Primarily an office environment, however, subject to varying and unpredictable situations. High degree of stress due to human interactions, long irregular hours, high volume of work, high volume of phone calls, and numerous interruptions.

Position Reports To:  Manager of Compliance and Training

Send resumes to

https://www.denverhousing.org/compliance-and-on-boarding-trainer/