Business Analyst II – Denver, CO – Hybrid


Posted 6 days ago

Salary Range: $73,000-$110,000

nature of position

The individual in this position provides system support specific to ProLink, Procorem and custom software that supports CHFA’s Community Development business processes and activities. The Business Analyst II acts as an advocate for business needs and can translate those needs into system configurations to create necessary system functionality. The person in this role will test software, lead business user acceptance testing sessions and train staff on system functionality. The position is also responsible for researching, documenting, and working with the product vendor to address issues related to ProLink and Procorem. The Business Analyst II needs to be able to learn and understand the functions within the Community Development division, including tax credits, multi-family loans, small business loans, and managed or administered programs.

essential functions

  • Willingness to learn a new system and become a CHFA system expert of ProLink and custom software used by Community Development.
  • Support critical business functions for Tax Credits, Multifamily loans, and CHFA managed or administered programs
  • Be able to manage Excel to application mappings to import data into and extract data from ProLink.
  • Evaluate and update complex excel functions within applications to meet new business needs.
  • Set up new tax credit and loan programs in ProLink.
  • Be a resource to staff by answering questions on transactions in the system and helping with queries (data views) and reports from ProLink and other systems used by Community Development.
  • Identify and troubleshoot system issues and report defects to ProLink Support to resolve them.
  • Assess impact of system changes to existing business processes and mapped applications and other mapped documents.
  • Be able to make necessary updates to the system and affected field mappings.
  • Test and validate system fixes and enhancements.
  • Train other staff on how to use the system(s) effectively.
  • Represent CHFA in ProLink’s HFA User Community Group.
  • Interact with clients to understand their business needs and craft solutions to address those needs.
  • Ensure Community Development maximizes its technology resources through periodic reviews and training.
  • In coordination with our vendor ProLink, help provide guidance to staff on how to use the system best as well as help define new functionality requirements that the vendor may be able to build into the system.
  • Participate in projects related to technology solutions within Community Development.
  • With new system enhancements, communicate changes and impact to staff, and provide training as needed.
  • With system changes, communicate and collaborate with IT staff to assess both system impact and

downstream impact to CHFA’s data and analytics environment

  • Develop requirements for system functionality, participate and lead various stages of data and requirement analysis, and perform quality assurance and testing.
  • Work in cross-functional teams on software customizations.
  • Analyze business problems and document solutions.
  • Use business analysis skills to help business units streamline and improve processes.
  • Follow CHFA policies and procedures related to software development lifecycle and change management.
  • Perform all other duties as assigned.

knowledge, skills and ability

  • Candidate must demonstrate excellent consultative and analytical problem-solving abilities.
  • Advanced Excel proficiency in complex formula creation, usage and troubleshooting including but not limited to VLOOKUPs, INDEX, and MATCH. Ability to accurately format data in Excel.
  • Proficient in complex financial calculations In Excel including order of operations, formulas, functions, nested functions, arguments, relative and absolute cell references, cell references across multiple worksheets and workbooks.
  • Demonstrated experience collecting, analyzing, defining, documenting, and maintaining business and functional requirements, scope definition, and other related artifacts.
  • Understanding of all phases of the Systems Development Life Cycle required, with skill and experience in the requirements, specification, testing and implementation phases
  • Must be able to analyze current business processes, define new ways of doing business and document clear recommendations for change.
  • Effective client management and relationship skills that enable you to develop client trust, understand and manage expectations effectively, and proactively present solutions.
  • Ability to communicate effectively with external clients and internal teams to deliver project work products and deliverables.
  • Ability to continuously improve and develop knowledge and skills, while adapting quickly to changing circumstances and processes.
  • Must be extremely organized with the ability to independently set priorities and effectively balance competing deadlines.
  • Experience in hands-on software testing and conducting user acceptance testing sessions.
  • Experience eliciting requirements from a wide variety of business clients, vendors and internal customers.
  • Commitment to handling sensitive information with utmost confidentiality and professionalism.
  • Abilities that reflect our values:
    • Proven ability to operate with a sense of integrity and a code of ethics.
    • Recognition and understanding that each business partner and/or customer represents a CHFA

opportunity requiring the best attention of the Authority’s staff to ensure equitable outcomes.

  • Ability to work toward inclusion in all activities and decisions through the solicitation and appreciation of diverse perspectives.
    • Ability to discern and understand all business risks, take appropriate action, and make effective decisions, demonstrating fiscal responsibility and personal accountability.
    • Ability to embrace a culture of operational excellence to ensure processes are continually evaluated and improved as necessary.
    • Ability to establish rapport with persons of diverse ethnic, racial, and cultural backgrounds.


  • Associate degree in Business Administration, Computer Science, or a related field or equivalent work experience – minimum of five years
  • Minimum of two (2) years of business analysis experience in a software development environment is required.
  • Certifications in business analysis are a plus.
  • Excel certification(s) preferred.

equipment used

  • Telephone, computer, printer, photocopy, and fax machine

working environment

The person in this position will perform the position’s essential functions in a hybrid environment. Must have sight and the ability to use a computer, with or without assisting devices. The position requires the person to spend most of their day using multiple monitors and a large amount of typing is also required. Travel may be required for training and certification purposes.

This position requires moderate to high levels of interaction and collaboration with others.

validation statement

This job description is a general description of essential job functions. It is not intended as an employment contract nor does it describe all duties someone in this position may perform.

hiring range

$73,860 – $110,800, plus annual bonus

benefit information

  • Hybrid work – CHFA understands the value of human relationships and operates as a face-to-face culture while also offering the benefit of remote work.
  • Flexible Schedule
  • Culture of Wellness
  • We value diversity, equity, and inclusion.
  • Comprehensive medical, dental, and vision insurance plans with very low rates
  • Generous Paid Time Off, including paid volunteer time, holidays, and other leave programs
  • 401k match, educational assistance, and professional development opportunities
  • Up to a 5% match on 401(k) contributions
  • Up to 12 weeks of Paid Family and Medical Leave at 90% pay
  • An extensive Employee Assistance Program that provides personalized care options for your whole household
  • Ample opportunity to learn, develop, and grow with opportunity for career and leadership development programs, job shadowing, a mentor program, and tuition reimbursement
  • Please visit our benefits page for additional information

how to apply

External candidates: Please submit your resume online at – Job Opportunities Tab Internal candidates: Send employee job application and resume to

With respect to its programs, services, activities, and employment practices, Colorado Housing and Finance Authority prohibits unlawful discrimination against applicants or employees on the basis of age 40 years and over, race, sex, sexual orientation, gender identity, gender expression, color, religion, national origin, disability, military status, genetic information, marital status or any other status protected by applicable federal, state or local law. Requests for reasonable accommodation, the provision of auxiliary aids, or any complaints alleging violation of this nondiscrimination policy should be directed to the nondiscrimination

coordinator, 1.800.877.2432, TDD/TTY 303.297.7305, CHFA 1981 Blake Street, Denver CO 80202-1272, available weekdays 8:00 a.m. to 5:00 p.m.

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